What’s your return policy?
I do not issue refunds due to hygiene reasons as the item has been worn on the head.
Handmade items are non-refundable in EU Law.
These terms and conditions will not affect your statutory rights.
Do you ship overseas and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries.
I take no responsibility for lost or delayed items, I will not refund for lost items in the post.
Payment and Shipping?
All hat delivery is through Royal Mail, First class. Items are shipped out within 3-5 working days (unless the item is made to order, this will be 7 working days) of receiving payment. I ship worldwide.
I ship my hats out first class Royal Mail from the UK via the UK postal system, tracking is an extra cost available at checkout. I do not upgrade shipping without the full payment first. Upgraded shipping requires a signature upon delivery.
Other items are from China manufacturer and will take 2-5 weeks in good postal conditions, sometimes stringent customs checks or postal delays can cause this to be longer.
Please make sure your address details are accurate in order to avoid parcel returns.
I will not refund you if you the customer gives me the wrong address.
I am not responsible for any VAT or custom duties. I will not mark items as gifts on the customs form it is against the law.
If you are overseas delivery times may vary. I ship from the UK, please be patient I have no control over delivery times.
HIPPY FAIRY wants you to be happy with your purchase.
Once I send off your item it is out of my hands. I carefully package every item .
Please respect that most items are made to order.
Do you have customer service?
Of course! email Amber at firstname.lastname@example.org
Care of your Beanie?
We recommend hand washing your beanies in warm water with a little washing machine detergent and dry flat to maintain shape. As some beanies are of wool /cotton mix we do not recommend machine washing.
Do not tumble dry or iron your hat/items.
Please note colours may vary depending on many factors including screen settings and lighting.
All Beanies are hand made and take 2-3 working days to make.
OTHER WEBSITES ARE NOT SELLING MY HATS THEY HAVE STOLEN MY CONTENT.
Do not buy my hats from another website as my work has been stolen and I am not responsible for that item as I did not make it.
If you want a genuine Hippy Fairy beanie this is the ONLY site I sell from as I no longer sell on Etsy.
My work is being stolen daily I am asking for my pictures to be removed constantly. You might also end up paying more for a fake item!