What’s your return policy?
I do not issue refunds due to hygiene reasons as the item has been worn on the head.
If you have not removed the item from the original clear packaging I can refund you but the buyer is responsible for shipping costs.
I can refund you but the buyer is responsible for shipping costs- IF ITEM IS RETURNED IN ORGINAL CONDITION UNWORN AND UNOPENED.
Handmade items are non-refundable in EU Law.
These terms and conditions will not affect your statutory rights.
Do you ship overseas and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries.
I take no responsibility for lost or delayed items, I will not refund for lost items in the post.
Payment and Shipping?
All delivery is through Royal Mail, First class. Items are shipped out within 3-5 working days (unless the item is made to order, this will be 7 working days) of receiving payment. I ship worldwide.
I ship my items out first class Royal Mail from the UK via the UK postal system, tracking is an extra cost available at checkout. I do not upgrade shipping without the full payment first. Upgraded shipping requires a signature upon delivery.
Please make sure your address details are accurate in order to avoid parcel returns.
I will not refund you if you the customer gives me the wrong address.
I am not responsible for any VAT or custom duties. I will not mark items as gifts on the customs form it is against the law.
If you are overseas delivery times may vary. I ship from the UK, please be patient I have no control over delivery times.
HIPPY FAIRY wants you to be happy with your purchase.
Once I send off your item it is out of my hands. I carefully package every item .
Please respect that most items are made to order.
Do you have customer service?
Of course! email Amber at firstname.lastname@example.org
Care of your Beanie?
We recommend hand washing your beanies in warm water with a little washing machine detergent and dry flat to maintain shape. As some beanies are of wool /cotton mix we do not recommend machine washing.
Do not tumble dry or iron your hat/items.